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FAQ (Frequently Asked Questions)

  • B/A - Am I allowed to add drop in days?

    Unfortunately, drop in days are not permitted at all.  

  • B/A - Can I bank unused days?

    You cannot save unused days. If your child is absent from school, you are still responsible to pay for childcare. The only credits you will receive for child care is if the school is closed due to inclement weather. If child care is open and you choose not to send your child to school you are still responsible for that payment.

  • B/A - Can I register my child if I only need child care for a few days during the year?

    You must submit a minimum of two days per week each week. This means if you have a before care contract, you must choose two before care each week.  If you have an after care contract you must choose two after cares per week. If you have a before and after care contract you must submit two before care and two after care each week.

  • B/A - Do I have to pay a registration fee every year?

    No, you do not. You only pay once per immediate family. 

  • B/A - Do I have to pay monthly or can I pay weekly?

     You are able to pay weekly or monthly.  However, the invoice must be paid by the due date.  There are no exceptions.   If you have more than 3 late payments your child may be removed from the program.

  • B/A - Do you accept DSS financial assistance?

    Yes, we do. You must contact your caseworker before registering and fill out the necessary paperwork. You are responsible to make sure it is kept up to date or you will be responsible for the full payments.

  • B/A - How can I add an additional day to my calendar that was already submitted?

    If you have a consistent schedule you may not make changes for the year.  If you have a pick your days schedule  you can change the schedule (before it has been approved) when you submit your days for the upcoming month.  Remember, if it has been approved it can not be changed). 

    Follow these steps.

    • a)Click on Explore All Programs in the upper right-hand corner
    • b)Click on View Your Dashboard
    • c)Click on Your Accounts – PM Schools #
    • d)Select the Contract under Current and Upcoming Contracts – your child’s name
    • e)Click on the Change Schedule button on the left
    • f)Click on the calendar to add the dates to the schedule. (You may not delete any dates)
    • g)Click on “Submit Contract Schedule Changes”

    You will receive an email confirmation with the schedule change once the schedule is

    approved. Please check the email confirmation and make sure the schedule change is correct.

  • B/A - How can I authorize additional people to pick up my child?

    Your child will be released only to the authorized pickup people listed on your Childcare Eleyo account. Anyone listed must be a minimum of 18 years old and must show a picture ID. If you would like to add an additional person to the list:

    • Logon to your  PMSchools Eleyo account
    • Point to Explore all Programs and select View Your Dashboard. Select your PMSchools account listed under Your Account.
    • Select the Manage Authorized Pickups button under Account Management.
    • Select Add Authorized Pickup under your child’s name to add a pick-up.
    • Select the Remove button to remove an authorized pick-up person.

  • B/A - How can I fill out a calendar if I don't have a computer?

    You can access your account through a smartphone or tablet. There are also parent/student computers available at the Family Service League located within Saxton Middle School: 121 Saxton Street Patchogue. 

  • B/A - How can I register two children who attend two different child care sites?

    When you register your children it will ask you which school your children will attend for before or After Care.  Please wait for your child's school to open up on line before registering.

  • B/A - How do I add a new month?

    If you have a Consistent contract you do not need to do anything.  It will automatically renew.

    If you have a Pick your days contract:

    • 1) Go to your Eleyo account 2) Select Account management 3) In the box that says Current and Upcoming Contract, click on the arrow next to the green rectangle that says Ends Sept:  4) Select schedule change  5) Select the dates you need for Before Care "or" Before and After Care "or" After Care.  Do not choose all three.  6) Then select submit or continue.  This depends on the type of computer you are using or if you are using an iPhone.

    Once you have submitted the schedule change ( new month) you will get an approval letter and then you will receive an invoice.  No changes may be made after approval has been done. The invoice MUST be paid by the due date. We will not call or email to remind you to make the payment.  If you do not make the payment your child will not be able to attend child care until it is paid.  

    If you have any questions please call the Child Care office at 631-687-8105.

  • B/A - How do I know what my rate of pay is? Where can I find the free/reduced/regular pay application for lunch?

    Since everyone in the District receives Free Lunch, you will need to fill out the "Income Eligibility" form which will be available after 8/12/24 on the Patchogue Medford Eleyo home page if . 

  • B/A - How do I print my tax statement?

    Tax statements for Child Care are available after January 1st. Use the Download Tax Information button from the Account Management Tools on the left to obtain a copy of the tax statement. If your child attended SCOPE, please go to their ELEYO site for the additional tax statement.

  • B/A - How will I be invoiced and how do I pay?

    • Once calendars are submitted, you will receive an invoice and payment is due by the due date. You can pay monthly or weekly but payment is due on or before the due date. Three (3) late payments and you can be removed from the program. You can set up Auto-pay and your payment will be deducted on the due date automatically.
    • If you would like to pay weekly, you will need to call the Childcare Office and have your account set to weekly payments. You will be invoiced on Tuesday and payment must be made on Thursday.

  • B/A - How will I know if there is an emergency closing?

    Patchogue-Medford utilizes an automated calling system to inform parents of important messages including delayed openings, early releases, and school closures. You can also check the Patchogue-Medford School District website at www.pmschools.org for information. 

  • B/A - What are the accepted credit cards for payment?

    The accepted credit cards for payment are American Express, Discover, Master Card and Visa.

  • B/A - What are the rates I will be paying for my children to attend Child Care for the 2024-2025 school year?

  • B/A - What can I do if I am having trouble with my account?

    • Forgot Password - Go to your Eleyo account and click Sign In. Click forgot password
    • Parent Not linked to account - If you are not the primary parent/guardian on the account and would like to be added to the Childcare account, we can add you, with the primary account holder's permission. You will then be able to access the information and make payments.

  • B/A - What can I expect when I drop off and pick up my child from Childcare?

    We are awaiting updated guidelines for the 2021-2022 School Year.

    Everyone entering Childcare must be wearing a mask (people dropping off and picking up as well as children).. You may be asked to wait outside until it is your turn. Temperatures will be taken before drop off, if your child has a temperature, your child will not be able to attend Childcare. Please give yourself extra time for drop off and pick up.

  • B/A - What do the children do in Before and After Care?

    The children have the opportunity to socialize with friends by playing games, playing with toys, participating in physical activity in the gym or outside and making crafts or drawing. They also have the opportunity to do their homework in the afternoon. A snack is given at Before Care and After Care.

  • B/A - What happens if I can't pick my child up by 6:15PM?

    Pick up is no later than 6:15 PM. Charges of $5.00 per quarter hour will automatically be charged to your account. After a third late pick up your child can be terminated from the program.

  • B/A - What if my child is absent due to illness, can I receive a refund or credit?

    Unfortunately, there are no refunds or credits for illness unless your child is absent from school and child care for more than 3 consecutive days and you can provide a physician’s note stating their return to school date.

  • B/A - What precautions are taken with children that have allergies?

    There is a question on the registration form pertaining to allergies. It’s very important that you fill this out correctly. Our foods do not contain peanuts. If there are certain foods your child is not able to have please note it on the application and please discuss this with your group leader.

  • B/A - What types of snacks are served? Is it possible for my child to bring his/her own snack?

    Before and After Care serves whole grain snacks, fruits, and vegetables, etc. Yes, your child may bring his/her own snack.

  • B/A - Where is Child Care held?

    Child Care is held at each of the seven elementary schools within the Patchogue-Medford School District. Your child must attend child care at his/her home school and must be at least entering Kindergarten. We do not accept Pre-K students in the Child Care program.

  • B/A - Will I have access to my calendar if I need to check on what dates I have signed up for?

    You will always have access to your account and may check it whenever you would like. 

  • B/A - Will my child have the opportunity to do his/her homework?

    Absolutely! If your child has homework they will have an opportunity to work on it during After Care. They can not be forced to do it but they certainly are encouraged. 

  • B/A- What if I only need before care but once in a while I need after care can I do that?

    If you sign up for before care you will only have a before care contract.  If you sign up for after care you will only have an after care contract.  If you would like both Before & After care you must sign up for the before and after care calendar.  You must submit 2 days per week in each section (before and after) that is the minimum required.

  • B/A: When does registration begin for the 2025-2026 school year?

    Registration will begin on August 4, 2025 at 9AM.  Applications are approved on a first come first serve.  You must register for the Before and After Care every year.

Still have questions?

Feel free to contact us with what's on your mind.